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Frequently Asked Questions
What is The Hidden Gems Club?
You’ve unlocked hidden luxury finds at gem prices. We find the best luxury-inspired items that replicate your favorite brands, so you can enjoy the look without the luxury markup.
Are your products authentic designer items?
Our pieces are luxury-inspired finds, not authenticated designer originals. We curate them for their look, quality, and craftsmanship so you can get the aesthetic at a fraction of the price.
How long does shipping take?
Orders typically ship within 3–5 business days, with delivery taking an additional 5–10 business days depending on your location. You'll receive tracking as soon as your order ships.
What is your return policy?
We want you to feel confident with every purchase from The Hidden Gems Club. Because of the nature of our products, all sales are final and we are unable to accept returns or exchanges.
If you receive an incorrect item due to an error on our end, please contact us at thehgcteam@gmail.com. We’ll review the issue and make it right, including issuing a refund when applicable.
How do I care for my pieces?
Keep pieces dry and away from perfume or lotion, store them separately to avoid scratching, and gently wipe with a soft cloth after wear to keep them looking their best.